BlueBird Immigration pays particular attention to the protection of your privacy and that of its users
and therefore undertakes to take reasonable precautions to protect the personal data collected from
loss, theft, disclosure or unauthorized use.
This policy sets forth BlueBird Immigration's commitments to protect the personal data of Internet
users visiting this BlueBird Immigration website and of users of the services. It also informs you of the
procedures for collecting and using your personal data and the options available to you in this
It may be modified at any time by BlueBird Immigration, as and when necessary, in order to comply
with any regulatory, jurisprudential, editorial and/or technical changes.
You are advised to refer to the latest version of the policy, accessible on our website, before any
navigation. If the user wishes to react to any of the practices described below, he or she may contact
BlueBird Immigration at the postal address or e-mail address specified at the end of this Privacy
By accessing and using the website, you declare that you have read the information described below,
accordance with the terms and principles described in this policy, your personal data communicated
to you through the website and/or in connection with the services offered on the website, for the
purposes indicated below.
You have the right to withdraw your consent at any time. Withdrawal of consent does not
compromise the lawfulness of the processing based on the consent previously given.
PURPOSE OF DATA COLLECTION AND PROCESSING
BlueBird Immigration collects and processes declarative data, behavioral data of its customers,
website users and website interaction data.
This personal data in the context of the use of the website and services is processed for the following
- When you subscribe to one of the services offered on the Site (immigration program or studies) ;
- When you subscribe to our newsletters (Newsletter) or those of our partners;
- When you respond to surveys that we organize;
- When we have to manage unpaid invoices and disputes with our clients;
- When we collect personal data necessary to improve the user experience;
- When we collect data in order to send you targeted advertising;
- When we conduct statistical studies and research to improve our service.
- When we want to contact you, by e-mail, phone calls, SMS or other equivalent forms of electronic
communication, regarding updates or informational communications related to features, products or
services under contract, including updates to safety, where necessary or reasonable for their
- When we want to provide you with news, special offers, and general information about other
services and events we offer that are similar to those you are aware of.
BlueBird Immigration only collects data that is adequate, relevant and limited to what is necessary
for the purposes for which it is processed.
These purposes are specific and legitimate and, under no circumstances will your data be further
processed in a manner incompatible with these purposes, except with your prior consent.
THE INFORMATION WE COLLECT ABOUT YOU
We collect and process the information you provide when you create an account and use our
website. This includes technical and behavioral information about your use.
By visiting and using the website, you expressly consent to BlueBird Immigration collecting and
processing, in accordance with the terms and principles described below, the following personal
1. Declarative data :
- Your e-mail address if you have previously revealed it, for example by sending messages or
questions on the website, by communicating with BlueBird Immigration by e-mail, by filling out our
various forms ;
- subscription to the newsletter or contact information on the Web site: for example, last name, first
name, address, telephone, related to the transaction such as the transaction number, immigration
status, date of arrival in canada, country of origin.
- any information you have given voluntarily, for example as part of the immigration program and/or
the study program :
- E-mail address,
- First and last name,
- Date of Birth
- Marital status,
- Phone number,
- Address, State, Province, ZIP / Postal Code, City,
- Bank account information to pay for products and/or services for your immigration and/or study
- Diplomas, training, professional experience
- Passport number
- Other documents provided by official authorities
When you pay for a service by bank transfer, we may ask you to provide information to facilitate this
transaction and to verify your identity. This information may include, without limitation
- Date of Birth
- Passport or national identity card
- Credit card statement
- Other information linking you to an address
BlueBird Immigration may also collect non-personal data. This data is referred to as non-personal
data because it does not directly or indirectly identify a specific person. It may therefore be used for
any purpose whatsoever, for example to improve the website, the products and services offered or
2. Behavioural data :
BlueBird Immigration may also collect your browsing data through data collection tools: cookies, and
any other appropriate technical means installed on the Services (hereinafter referred to collectively
as the "Tools").
The Tools are necessary to enable you to benefit from certain features of our Services. If you have
chosen to disable the Tools via your web browser, access to the Services may be impaired or
impossible. We therefore advise you to leave them active in order to take full advantage of our
Services and your browsing on our sites.
The Tools allow, at the time of each of your visits, and according to the purposes determined :
- to carry out statistical studies,
- to identify yourself,
- to adapt the content of a service or an advertising offer to your behavioral data,
- and more generally, to study your behaviour during your navigation on the Website in order to
offer you a better experience when browsing and using our Services.
3. Interaction Data :
- your dynamic IP address ;
- all information concerning the pages you visit on the Websites ;
In addition, BlueBird Immigration may process interaction data between you and our company:
opening or linking to newsletters that we send, clicks on links in newsletters that we send.
This information allows us to tailor our interactions with you.
Retention of your personal data
BlueBird Immigration will keep your personal data only as long as necessary for the purposes set
comply with our legal obligations (for example, if we are required to retain your data to comply with
applicable laws), to resolve disputes and to enforce our legal agreements and policies.
BlueBird Immigration will also retain usage data for internal analytical purposes. Usage data is
generally retained for a shorter period of time, except when such data is used to enhance the
security or improve the functionality of our service, or we are legally required to retain such data for
longer periods of time.
HOW WE SHARE YOUR PERSONAL DATA
Subcontractor / Customers :
We transfer your personal data to our business partners / clients, immigration experts Canada
(immigration lawyers / immigration consultants) for the processing of your files in order to
accompany you in your immigration and/or study project.
Payment providers :
- We share data with the relevant payment provider to facilitate the transaction. We share the
transaction ID to allow us to identify you and credit the payment made.
Service Providers :
- We provide information and content to service providers that support our business, such as hosting
service providers and content moderation service providers, to ensure that the website remains
secure and user-friendly.
Providers of audience measurement services and analytical solutions
- We use audience measurement and analytics service providers to help us improve the website and
they help us evaluate the content and track your activities on our website through your various
Law enforcement/legal obligation :
- We may share your information with law enforcement agencies, government authorities or other
third parties if we believe we are legally required to do so or if such action is reasonably necessary in
order to :
- comply with a legal process or request;
- enforce our Terms of Service and all other agreements, policies and standards, including to verify
any potential violations;
- detect, combat or otherwise respond to technical, fraud or security problems and illegal activities;
- protect our rights, property or safety or those of our users, third parties or the public, as required or
permitted by law.
PAYMENTS (CREDIT CARD - PAY PAL)
We provide paid services. In this case, we may use third party services for payment processing (e.g.,
We will not store or collect your payment card details. This information is provided directly to our
These payment processors adhere to standards set by PCI-DSS, managed by the PCI Security
Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and
Discover. PCI-DSS requirements help ensure the secure processing of payment information.
When you use our service to pay for a product and/or service by bank transfer, we may ask you to
provide information to facilitate this transaction and to verify your identity.
WHERE WE STORE YOUR PERSONAL DATA
The personal information we collect about you will be transferred to and stored at a location in
When we transfer your personal data to our client/subcontractors (Lawyers and Immigration
Consultants) we do so on the basis of standard contracts for the transfer of personal data to
Canadian-based client/subcontractors (i.e., standard contractual clauses) established under
applicable national laws and regulations.
BlueBird Immigration's Policy on Cookies and Similar Identification Technologies
USE AND MANAGEMENT OF COOKIES
essential to the functioning of the website, others help to improve the user experience.
Most Internet browsers are configured to automatically accept cookies. If you wish to personalize
their management, you must modify your browser settings. You will find further information on this
subject under "Cookie Management" in this provision.
By visiting and using the BlueBird Immigration website, you expressly agree to the management of
cookies described below.
Definition of cookies. A "cookie" is a data or text file that a website's server stores temporarily or
permanently on the user's equipment (computer hard drive, tablet, smartphone, or any other similar
device) through the user's browser.
The cookies may also be installed by third parties with whom BlueBird Immigration collaborates.
Cookies retain a certain amount of information, such as visitors' language preferences, choice of
immigration program and/or study program, other cookies collect statistics about the users of a
website or ensure that graphics appear correctly and that applications work properly on the website.
Still others make it possible to adapt the content and/or advertising of a website according to your
- Essential or technical cookies: These are cookies that are essential for the operation of the website,
allowing good communication and intended to facilitate navigation ;
- Statistical or analytical cookies: these cookies make it possible to recognize and count the number
of visitors and to see their browsing behavior when they visit the websites. This improves the user's
navigation and makes it easier for him to find what he is looking for ;
- Functional Cookies: These cookies enable specific features on the website to be activated to
improve the user experience, including remembering your preference choices (e.g. language);
- Performance cookies: these cookies collect information about how visitors use the website. They
are used to evaluate and improve the content and performance of the website (e.g. by counting the
number of visitors, identifying the most popular pages or clicks), and to better match marketing
proposals to the user's personal preferences ;
- Advertising or commercial cookies: these are files intended to collect visitor profile data that may
be installed or read by third parties with whom BlueBird Immigration collaborates in order to
measure the effectiveness of an advertisement or web page and to better tailor it to the user's
Tracking cookies: the website uses tracking cookies via Google Analytics, in order to help BlueBird
Immigration measure the ways in which users interact with the website content, and which
generates visit statistics in a strictly anonymous manner. These statistics allow us to continually
improve the website and provide you with relevant content. BlueBird Immigration uses Google
Analytics to gain insight into website traffic, the origin of this traffic and the pages visited. This means
that Google acts as a subcontractor. The information collected by Google Analytics is generated as
anonymously as possible. For example, it is not possible to identify the people who visit the website.
For further information, the user is invited to consult the Google data protection policy, available at
the following address: http://www.google.nl/intl/en uk/policies/privacy/ .
habits on the website.
The retention period of cookies varies according to their type: essential cookies are generally kept
until the browser is closed, while functional cookies remain valid for more than 1 year and
performance cookies for 4 years.
Cookie management. Most browsers are configured to automatically accept cookies, but all browsers
allow you to customize the settings according to your preferences.
If you do not want the Website to place cookies on your computer / mobile device, you can easily
manage or delete them by changing your browser settings. You can also set your browser to notify
you when it receives a cookie so that you can decide whether or not to accept it.
If you wish to block and/or manage certain cookies, you can do so by following the link linked to your
Click on Tools at the top of the browser window and select Internet Options.
In the options window, click on the Privacy tab.
To enable cookies, place the cursor on Medium or a lower setting.
To disable cookies, move the slider all the way to the top to block all cookies.
Click on the wrench icon in the browser toolbar. Select the Settings option.
Click Show Advanced Settings.
In the Privacy section, click the Content Settings button. To enable cookies, select Allow local data
storage in the Cookies section. Both proprietary and third-party cookies are allowed. To accept only
proprietary cookies, select Block all third-party cookies without exception. To disable cookies, select
Prohibit all sites from storing data in the Cookies section.
Click on Tools in the browser menu and select Options. Select the Privacy panel.
To enable cookies, select the Accept cookies from the Site checkbox.
To disable cookies, deselect the Accept Site Cookies checkbox.
http://support.apple.com/kb/PH5042 Preferences, then click on Privacy.
In the Block Cookies section, specify whether and under what circumstances Safari should accept
cookies from the Site.
For an explanation of each option, click Details.
To find out which websites store cookies on your computer, click Details.
For other browsers and mobile devices :
web page of the browser or device manufacturer or consult the documentation they have provided
and follow the instructions.
BlueBird Immigration may use identification technologies other than cookies that perform the same
role as above and in mobile environments where cookies do not work.
If you do not wish to accept cookies from Google Analytics, you can indicate this via the message
regarding cookies that appears during your first visit to the website or by customizing your browser
To stop being tracked by Google Analytics on any website, you are invited to visit the following
If you disable certain cookies, it is possible that some parts of the website may not be viewable
and/or usable, or may only be partially viewable and/or usable.
We will notify all users of any substantial changes to the policy by posting a notice to that effect on
our website or by other means. We change the "Last Updated" date in the header of the policy to
indicate the date on which the policy becomes effective. By accessing or using the website, you
acknowledge that you have read the Policy and understand your rights in relation to your personal
data and you consent to the collection, use and processing of your data. For more information,
GUIDE TO USING YOUR DATA VIA SOCIAL NETWORKS
You can join our Instragram accounts, our Facebook pages, from our Site and thanks to them, follow
our news. The only data that BlueBird Immigration is likely to collect is anonymous and processed for
purely statistical purposes (in particular to track the number of subscribers who follow these
BlueBird Immigration is not responsible for the processing that may be made of personal data by
these social networks. In order to know your rights with respect to these social networks and to set
Login with your Facebook or twitter account
You have the possibility to connect to our website with your Facebook or Twitter account. When you
connect to our website with your Facebook or Twitter account, BlueBird Immigration may access
certain information that you have submitted to these social networks.
You will be asked for permission to access your profile data and share your activities with Facebook
and Twitter and you will be informed of what data is used and how it will be used and shared.
However, any additional information we may request from you will not be shared with Facebook or
BlueBird Immigration implements the appropriate technical and organizational measures in order to
guarantee a level of security of the processing and data collected that is commensurate with the risks
presented by the processing and the nature of the data to be protected, adapted to the risk. It takes
into account the state of knowledge, the costs of implementation and the nature, scope, context and
purposes of the processing as well as the risks to the rights and freedoms of users.
BlueBird Immigration always uses encryption technologies that are recognized as industry standards
within the IT sector when transferring or receiving data on websites.
BlueBird Immigration has implemented appropriate security measures to protect and prevent the
loss, misuse or alteration of information received on the websites.
EXERCISING YOUR RIGHTS
You have, subject to the limits provided by the regulations in force, several rights with regard to the
processing of your Personal Data:
- the right to be informed about the use of your Personal Data,
- the right to access the personal information we hold about you,
- the right to request the correction of inaccurate, incomplete, equivocal, outdated personal data,
- the right to request that BlueBird Immigration delete your Personal Data or stop processing it in
- the right to withdraw your consent to receive information from us and to object to the processing
of your data,
- the right to request that we hand over your data to you or transfer it to another service provider
(right of portability),
- the right to set guidelines on the fate of your personal data after your death,
- the right to complain to the national authority in charge of personal data protection.
To stop receiving messages from BlueBird Immigration, you can also click on the unsubscribe link in
each of our messages.
If you have any questions or wish to exercise your rights, simply send an e-mail or a letter to the
6500 Trans-Canada Hwy, Pointe-Claire, Qc H9R 0A2 Canada
When you wish to exercise a right, your requests must be submitted in writing and must be signed
and accompanied by a photocopy of an identity document bearing your signature. The request must
specify the address to which the reply should be sent. BlueBird Immigration will have 1 (one) month
to respond to your request. This period may be extended by two months, depending on the
complexity and number of requests made to BlueBird Immigration. In such a case, we will inform you
of the extension and the reasons for it.